FTCI Delhi Export Unit has set minimum order value to Rs. 500/-. This means customers cannot place the order if the order total is below Rs 500/-.
For Cart Value above Rs. 5000.00 shipping charges will be free across India.
FTCI accepts only online payment through credit card, debit card. We do not accept the Cash On Delivery right now.
FTCI provides free shipping for all E-Commerce orders across India. Following are the approximate timelines for dispatch and delivery of products.
Dispatch: FTCI will dispatch products for orders received within 7 working days from the date of order. Dispatch is subject to confirmation of payment received from payment gateway/bank.
Delivery: We ship the products through reputed courier/cargo service providers. Expected delivery time is 7 days from dispatch within India. The delivery time may exceed for remote locations.
Orders once placed cannot be canceled.
FTCI accepts returns only in following cases:
1. Products are received in damaged condition
2. Products received are different from those ordered
In any of these cases, the customer can return the products to FTCI. FTCI will replace the product within 30 working days.
Customer should adhere to following guidelines for returning products:
Please inform FTCI customer care through email or phone immediately on the receipt of the product about damage or problems on phone no: 011-26486920
Please retain original packing including tags, labels and products should be returned in the same conditions as delivered. Please note that if any wear/tear, altercations to products are found which are obvious to be done by the customer, return won’t be accepted.
Based on the instructions from FTCI executives, the customer can ship the product through courier back to FTCI.
Please ship the courier to following address E-Commerce Customer Support, Federation of Tibetan Co-operatives in India Ltd,
196/E, Ramesh Market, East of Kailash
New Delhi - 110065, INDIA
Please mention your name, order number and mobile number on the box Customer should intimate about the courier and tracking ID to FTCI customer care team as soon as products are dispatched.