Terms and Conditions

Minimum Order Price

FTCI Delhi Export Unit has set minimum order value to Rs. 500/-. This means customers cannot place the order if the order total is below Rs 500/-.
For Cart Value above Rs. 5000.00 shipping charges will be free across India.

Payment Method

FTCI accepts only online payment through credit card, debit card. We do not accept the Cash On Delivery right now.

Shipping Policy

FTCI provides free shipping for all E-Commerce orders across India. Following are the approximate timelines for dispatch and delivery of products.

Dispatch: FTCI will dispatch products for orders received within 7 working days from the date of order. Dispatch is subject to confirmation of payment received from payment gateway/bank.
Delivery: We ship the products through reputed courier/cargo service providers. Expected delivery time is 7 days from dispatch within India. The delivery time may exceed for remote locations.

Cancellation Policy

Orders once placed cannot be canceled.

Return Policy

FTCI accepts returns only in following cases:
1. Products are received in damaged condition
2. Products received are different from those ordered

In any of these cases, the customer can return the products to FTCI. FTCI will replace the product within 30 working days.

Customer should adhere to following guidelines for returning products:

Please inform FTCI customer care through email or phone immediately on the receipt of the product about damage or problems on phone no: 011-26486920
Please retain original packing including tags, labels and products should be returned in the same conditions as delivered. Please note that if any wear/tear, altercations to products are found which are obvious to be done by the customer, return won’t be accepted.
Based on the instructions from FTCI executives, the customer can ship the product through courier back to FTCI.
Please ship the courier to following address E-Commerce Customer Support, Federation of Tibetan Co-operatives in India Ltd,
196/E, Ramesh Market, East of Kailash
New Delhi - 110065, INDIA
Please mention your name, order number and mobile number on the box Customer should intimate about the courier and tracking ID to FTCI customer care team as soon as products are dispatched.

Disclaimer Policy

"The site provided by The FTCI Store on an “as is” and “as available” basis. The FTCI Store makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. The FTCI Store does not warrant that this site, its servers, or e-mails sent from FTCI are free of viruses or other harmful components. FTCI will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. The FTCI Store Products are handcrafted. The subtle variations in color, textures & finishing are intrinsic to handmade products.